Dow
Dow is a global materials science company that develops and manufactures chemicals, plastics, and specialty materials used in packaging, infrastructure, mobility, consumer goods, and industrial applications. It serves customers in sectors such as construction, transportation, electronics, agriculture, and consumer products through a portfolio of performance materials, industrial intermediates, and coatings. The company generates revenue by producing and selling these materials and related solutions worldwide through direct sales and distribution partners.
- Revenue
- $45.0B
- Employees
- 35,000
- Founded
- 1897
- Headquarters
- Midland, United States of America
What 25 Arbolus experts think of Dow
NPS distribution is strongly positive, with the majority of scores in the 8–10 range and only two scores of 5 or lower. Renewal intent skews optimistic, with three explicit 'Yes' responses and several 'Not Sure' in high-spend, influencer roles. Over 80% of experts report being in advanced (more than 1 year) or fully deployed implementation stages. Patterns indicate that value perceptions are highest among recurring users in manufacturing and procurement. Overall Customer Sentiment: Positive
Who reviewed Dow
- C-Suite 44% (11)
- Director 32% (8)
- Manager 24% (6)
Employer names and spend open once the report publishes.
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Sentiment
32 Net Promoter Score, from 25 scored reviews- Promoters 11
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 33% 3 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
For people who use Dow
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