dsm-firmenich
dsm-firmenich is a global nutrition, health and beauty company that develops and manufactures ingredients, formulations and solutions for food and beverage, dietary supplements, animal nutrition, personal care, and perfumery and flavor applications. It serves consumer goods companies, food producers, pharmaceutical and nutraceutical brands, and other industrial customers through large-scale R&D, production and B2B supply agreements. The company generates revenue by selling specialty ingredients, performance materials and related services worldwide.
- Revenue
- $12.0B
- Employees
- 30,000
- Founded
- 2023
- Headquarters
- Kaiseraugst, Switzerland
What 27 Arbolus experts think of dsm-firmenich
NPS scores are highly positive, with 60% of users scoring 9 or 10, and the average NPS exceeding 8. Long-term customers (more than 1 year) make up over 75% of responses, correlating with high sentiment. Renewal intent, though sparsely filled, is generally positive among influencers. Key themes include user satisfaction, long-standing adoption, and positive user experience in diverse industries. Overall Customer Sentiment: Positive
Who reviewed dsm-firmenich
- C-Suite 63% (17)
- Director 26% (7)
- Manager 11% (3)
Employer names and spend open once the report publishes.
Tell us when the dsm-firmenich report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
70 Net Promoter Score, from 27 scored reviews- Promoters 20
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 9
- Apr 9
- May 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 70 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
For people who use dsm-firmenich
Do you use dsm-firmenich at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 27 customers of dsm-firmenich have already contributed
Takes a few minutes. Your identity stays anonymous.