Dixa
Dixa is a customer service software company that provides a cloud-based, omnichannel help desk and contact center platform for brands to manage customer conversations across voice, email, chat, and messaging channels. Its solution is used by customer support and experience teams to route, prioritize, and respond to inquiries from a single interface, with analytics and automation to improve service quality and efficiency. Dixa generates revenue through subscription-based SaaS licenses and related services for mid-market and enterprise customers.
- Customer Support & Help Desk
- Contact Center Software
- Customer Success Software
- Revenue
- $25.0M
- Employees
- 230
- Founded
- 2015
- Headquarters
- Copenhagen, Denmark
What 5 Arbolus experts think of Dixa
NPS scores cluster between 4 and 9, with higher scores among long-term customers and high spenders. Most experts express renewal intent, with only one 'Not Sure'. Stickiness is notable: 60% long-term use (>1 year), 20% in pilot, and 20% less than a year. Key feedback themes include the value of unified support, AI-driven routing, and full customer context. Pricing sensitivity and evaluation friction surface as secondary concerns. Overall Customer Sentiment: Positive
Who reviewed Dixa
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Dixa.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Jan 8
- Aug 8
- Apr 8
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.
Praised
- Adapted Pricing Models
- Deeper AI Automation
- Self-Serve Evaluation Options
- Intelligent Routing and Automation
Criticised
- Pricing as a Switching Factor
- Over-Served Smaller Segments
- AI-Driven Competitors
- Not Suitable for Small Teams
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Dixa customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
For people who use Dixa
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