Emerson
Emerson is a global technology and engineering company that designs and manufactures automation, control, and software solutions for industrial, commercial, and residential markets. It serves industries such as energy, life sciences, chemicals, food and beverage, and manufacturing with products and platforms for process automation, measurement, control, and asset optimization. Emerson generates revenue through the sale of hardware, software, and related engineering, maintenance, and consulting services.
- Industrial Automation & Control
- Asset Performance Management
- Energy & Utilities Operations Software
- Revenue
- $19.2B
- Employees
- 87,000
- Founded
- 1890
- Headquarters
- St. Louis, United States of America
What 74 Arbolus experts think of Emerson
NPS scores are heavily skewed positive: 31% of experts score 10, 32% score 9, and 85% score 7 or above, indicating broad satisfaction. Renewal intent is strongly positive among mature adopters, with the majority expressing intent to renew or currently undecided, often linked to implementation duration (>1 year). Stickiness is evident, as more than 75% report implementations longer than 1 year. Themes from the data include durable satisfaction from reliability, integration depth, and operational impact.Overall Customer Sentiment: Positive
Who reviewed Emerson
- C-Suite 66% (49)
- Director 16% (12)
- Manager 18% (13)
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Sentiment
43 Net Promoter Score, from 74 scored reviews- Promoters 42
- Passives 22
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 72% 25 answers
- 75% 8 answers
- 67% 6 answers
- 8.9/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
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