Arbolus Intelligence

Esko

esko.com · Belgium

Esko is a global provider of software and hardware solutions for packaging, label, and sign & display industries, offering tools for design, prepress, workflow automation, color management, and digital finishing. The company serves brand owners, packaging converters, and print service providers, generating revenue through licenses, subscriptions, maintenance, and equipment sales. Its products help customers streamline packaging development, improve print quality, and increase operational efficiency across the packaging value chain.

  • Business Process Management
  • Document Management & E-signature
  • Product Analytics & Feedback
Listed in
Revenue
$450.0M
Employees
1,800
Founded
2002
Headquarters
Belgium

What 33 Arbolus experts think of Esko

NPS distribution for Esko is strong, with 70% reporting NPS 8-10 (Promoters), 20% neutral (6-7), and 10% detractors (≤5). Renewal intent is high, especially among Influencers and larger fiscal accounts, where Yes responses dominate and only isolated instances indicate uncertainty or churn risk. Combined with high adoption (most users have been live for more than 1 year), stickiness is substantial. Key feedback highlights robust compliance, efficient workflow support, customizable features, and reliable support. Complexity from over-customization and challenging data exports are the main improvement themes.Overall Customer Sentiment: Positive

Who reviewed Esko

Total customers 33 27 current · 6 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 52% (17)
  • Director 30% (10)
  • Manager 18% (6)
Not specified Manager NPS 8 Submitted Mar 2026
Strategy Partner Manager NPS 5 Submitted Jul 2026
Founder C-Suite NPS 8 Will renew Submitted Dec 2025

Employer names and spend open in the full report, along with the other 30 customers.

Everything 33 customers told us about Esko.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 33 scored reviews
  • Promoters 17
  • Passives 13
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 7 across 3 companies.

Praised

  • Regulatory Compliance Leadership
  • Support and Roadmap
  • Customization and Workflow Flexibility
  • Data Integration and Reporting

Criticised

  • AI Maturity Gap
  • Potential Support Limitations
  • Alternative Workflow Tools
  • Data Export Challenges

What customers say

Regulatory Compliance Leadership
“I chose Esko over others because its inspection tools for reviewing artwork excel, and the system is GMP/CFR compliant, which is critical for regulated environments.”
Support and Roadmap
“Vendor support has been good and I see a strong roadmap, plus the Global Vision acquisition boosted their inspection capabilities—I get better value compared to alternatives.”
Customization and Workflow Flexibility
“The system is very customizable—you can keep it simple or fit advanced workflows to your business needs, though you need to manage customizations wisely.”

Renewal intent

Plan to renew 54%
  • Will renew 13
  • Undecided 10
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 64% 14 answers
  • Director 29% 7 answers
  • Manager 67% 3 answers
  • 8.6/10 Average score from customers who will renew
  • 8.2/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Esko customers

Report

Customer Report - Oct 2026 Oct 2026 33 + 1

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