Artefact
Artefact is a global data and digital consulting firm that helps enterprises use data, AI, and digital marketing to improve customer acquisition, personalization, and operational performance. It offers consulting, data strategy, data engineering, and media activation services, typically working with large brands across sectors such as retail, consumer goods, and financial services. The company generates revenue through professional services, managed services, and long-term transformation programs.
- Digital & Marketing Agency Services
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $180.0M
- Employees
- 1,300
- Founded
- 2014
- Headquarters
- Paris, France
What 19 Arbolus experts think of Artefact
NPS scores in the sample vary significantly, with promoters (scores 9–10) present but several detractors and neutrals (scores 4–8) noted. High spenders and long-tenured clients express above-average satisfaction and clear renewal intent, while some offboarding or pilot-stage customers show mixed or negative sentiment. Experts highlight Artefact’s consulting skills, integration strength, and ability to deliver complex solutions, though areas like project management rigor, account follow-up, and technical execution are cited as improvement areas. Overall feedback is bifurcated—some advocate for the vendor’s strategic partnership, others note quality and process weaknesses. Overall Customer Sentiment: Neutral
Who reviewed Artefact
- C-Suite 53% (10)
- Director 32% (6)
- Manager 16% (3)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Artefact.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 19 scored reviews- Promoters 4
- Passives 10
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Aug 7
- Sep 7
- Oct 8
- Mar 7
- Jun 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Praised
- Strategic Partnership and Relationship Building
- Deep Understanding of Business and Use Cases
- Balanced Skill Set from Strategy to Execution
- Data Analytics Market Growth
Criticised
- Insufficient Technical Detail
- Slow Ramp-up in Complex Operations
- Poor Project Management and Account Follow-up
- Competitive Performance Concerns
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 56% 9 answers
- 40% 5 answers
- 67% 3 answers
- 8.6/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Artefact customers
Report
More in Data & Analytics and Consulting & Professional Services
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