EMIS Health
EMIS Health is a UK-based healthcare technology company that provides electronic patient record systems, clinical software, and related digital services to general practitioners, community pharmacies, community and acute care providers, and other NHS and private healthcare organizations. Its products support clinical workflows, prescribing, patient engagement, and interoperability across care settings, generating revenue through software licensing, SaaS subscriptions, and support and implementation services.
- Electronic Health Records
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 1987
- Headquarters
- United Kingdom
What 25 Arbolus experts think of EMIS Health
NPS scores are strongly positive, with 5 respondents scoring 9 or 10, and the distribution skewed toward 7 or higher. Renewal intent is positive where stated, but a significant portion (~30%) are 'not sure', often in influencer roles with high spend. Stickiness is high, with the majority (> 75%) in the 'MoreThan1Year' implementation stage, suggesting strong embeddedness in operational workflows. Negative sentiment is limited to a small minority with low NPS and no/declining renewal intent. Overall Customer Sentiment: Positive
Who reviewed EMIS Health
- C-Suite 70% (18)
- Director 25% (6)
- Manager 5% (1)
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Sentiment
-4 Net Promoter Score, from 25 scored reviews- Promoters 6
- Passives 12
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 13 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 6 answers
- 100% 1 answer
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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