Arbolus Intelligence

EnterSoftone

entersoftone.gr · Athens, Greece

Entersoftone is a Greek IT services and consulting firm that provides implementation, customization, and support for ERP, CRM, and business software solutions to small and mid-sized enterprises. The company helps clients digitize and optimize core business processes such as finance, sales, and operations using Entersoft and related platforms. Revenue is generated through project-based services, software licensing resale, and ongoing maintenance and support contracts.

  • IT Consulting & Implementation
  • Mid-Market & SMB ERP
Listed in
Revenue
$50.0M
Employees
35
Founded
2010
Headquarters
Athens, Greece

What 23 Arbolus experts think of EnterSoftone

NPS ratings for Entersoftone are generally positive, with most scores falling between 7 and 10. Renewal intent is strong among high-spend customers, though a small proportion expresses doubt or absence of renewal intent. Most experts have remained in the MoreThan1Year implementation stage, indicating platform stickiness and established usage. Thematic feedback notes strengths in flexibility, AI tool integration, and workflow fit, but some mention reliability issues and cost as concerns. Overall Customer Sentiment: Positive.

Who reviewed EnterSoftone

Total customers 23 21 current · 2 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 95% (22)
  • Director 5% (1)
Finance Executive C-Suite NPS 8 Will renew Submitted Jan 2026
Operations Leader C-Suite NPS 10 Will renew Submitted Feb 2026
Revenue Partner C-Suite NPS 8 Submitted May 2026

Employer names and spend open in the full report, along with the other 20 customers.

Everything 23 customers told us about EnterSoftone.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

43 Net Promoter Score, from 23 scored reviews
  • Promoters 12
  • Passives 9
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • Feb 9
  • Mar 8
  • Apr 8
  • May 9
  • Jul 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 46 across 4 companies.

Praised

  • Comprehensive Automation and Strong AI Tools
  • Highly Customizable and Flexible
  • Local Regulatory Compliance Advantage
  • Scalability for Growing Regulatory Demands

Criticised

  • Vendor Lock-in and Switching Costs
  • Failure to Innovate or Integrate AI
  • Lagging Regulatory or API Updates
  • Stability and Bug Issues

What customers say

Comprehensive Automation and Strong AI Tools
“AI applications are very strong, letting us handle invoice pages and client management efficiently, helping reduce personnel time by 50%.”
Highly Customizable and Flexible
“The system's open architecture allows us to build complex vertical solutions and tailor workflows that large global systems can't support cost-effectively.”
Local Regulatory Compliance Advantage
“The invoicing use case is extremely important, as the system integrates directly with Greek tax authorities for real-time compliance.”

Renewal intent

Plan to renew 71%
  • Will renew 12
  • Undecided 2
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 73% 15 answers
  • Director 0% 1 answer
  • Not specified 100% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 7.7/10 Average score from customers not renewing

Top alternatives

Most weighed by EnterSoftone customers

Report

Customer Report - Sep 2026 Sep 2026 23 + 0

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