EPSILON NET
EPSILON NET is a Greek software group that develops business management, accounting, payroll, and HR applications, along with related IT services, for small to large enterprises and accounting firms. The company generates revenue through software licenses and subscriptions, cloud solutions, and implementation and support services.
- Mid-Market & SMB ERP
- Accounting & Bookkeeping Software
- HRIS & Core HR
- Revenue
- $90.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Athens, Greece
What 17 Arbolus experts think of EPSILON NET
NPS scores range from 4 to 10, with a majority above 8, indicating broadly positive sentiment especially among high spenders and long-tenure customers. Renewal intent is strong, with most users affirming plans to stay, though some express uncertainty or dissatisfaction linked to support and interface concerns. Stickiness is high, as many have used Epsilon Net for over a year, viewing the software as deeply embedded and difficult to replace due to compliance requirements. Experts consistently praise regulatory compliance, breadth of functionality, and local support, while citing needs for improvement in user interface, reporting, and automation.Overall Customer Sentiment: Positive
Who reviewed EPSILON NET
- C-Suite 80% (14)
- Director 13% (2)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about EPSILON NET.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 17 scored reviews- Promoters 6
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Praised
- Comprehensive Feature Set
- Critical System for Operations
- Strong Local Compliance
- Acceleration of Automation and Dashboards
Criticised
- Lagging Behind Tech Trends
- Competitive AI-Enabled Solutions
- Competitive Value Outperformance
- Outdated User Interface
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 56% 9 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by EPSILON NET customers
Report
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