ERPNext (Frappe Technologies)
Frappe Technologies is the developer of ERPNext, an open-source, web-based ERP platform that provides modules for accounting, inventory, manufacturing, CRM, HR, and other business operations for small and mid-sized companies. The company monetizes through cloud hosting, support, and implementation services around the ERPNext product, as well as related apps and developer tools. It serves customers globally across a range of industries seeking a customizable, low-cost alternative to proprietary ERP systems.
- Mid-Market & SMB ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $8.0M
- Employees
- 200
- Founded
- 2010
- Headquarters
- Mumbai, India
What 11 Arbolus experts think of ERPNext (Frappe Technologies)
The NPS scores cluster around 8–10 for most customers with an outlier at 2. Three experts indicated explicit positive renewal intent, while two high-value customers remain unsure. Most users are in early-stage or ongoing implementations, reflecting high engagement. Key themes include positive product experience, strategic adoption among high spenders, and some uncertainty as customers reach greater implementation depth.Overall Customer Sentiment: Positive
Who reviewed ERPNext (Frappe Technologies)
- C-Suite 73% (8)
- Director 9% (1)
- Manager 18% (2)
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 4
- Detractors 1
Cumulative NPS by month
-2 over 4 months- Apr 10
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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