Entrata
Entrata is a property management software company that provides a unified platform for multifamily property owners and managers to handle leasing, payments, accounting, marketing, and resident services. Its cloud-based system integrates tools for property operations, resident portals, and vendor management, generating revenue through SaaS subscriptions and related services. Entrata primarily serves apartment communities, student housing, and other residential real estate operators.
- Property Management Software
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 2003
- Headquarters
- Lehighton, United States of America
What 50 Arbolus experts think of Entrata
The NPS distribution skews positively: 35% NPS 9-10, 30% NPS 7-8, but there is a minority cluster at NPS ≤ 5. Renewal intent is mixed: definite renewal is limited (~15% of responses), while a sizable share is unsure or has indicated no renewal, especially among lower NPS scorers and offboarding stages. The majority are past the pilot and in multi-year use (~65% more than 1 year), reflecting strong stickiness. Key themes are positive sentiment among established users yet lingering uncertainty among influencers or during transitions.Overall Customer Sentiment: Positive
Who reviewed Entrata
- C-Suite 68% (34)
- Director 22% (11)
- Manager 10% (5)
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Sentiment
20 Net Promoter Score, from 50 scored reviews- Promoters 22
- Passives 16
- Detractors 12
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 16 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 28%Plan to renew, by seniority
- 33% 18 answers
- 0% 4 answers
- 33% 3 answers
- 9.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3.8/10 Average score from customers not renewing
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