Epicor
Epicor is a global provider of industry-specific enterprise resource planning (ERP) and business management software for manufacturing, distribution, retail, and service organizations. Its solutions cover core functions such as finance, supply chain, production, inventory, and customer management, delivered via cloud and on-premises deployments. The company generates revenue through software licenses and subscriptions, maintenance and support, and professional implementation and consulting services.
- Enterprise ERP
- IT Consulting & Implementation
- Mid-Market & SMB ERP
- Revenue
- $1.0B
- Employees
- 4,800
- Founded
- 1972
- Headquarters
- Austin, United States of America
What 58 Arbolus experts think of Epicor
NPS responses cluster around 7-10, with notable positive outliers at 8-10 and a small number of detractors at 3-5. Renewal intent is strong among high spenders and manufacturing-focused customers, though a minority of Influencers signal uncertainty due to cost, complexity, or future architectural decisions. Most experts report broad adoption, stating Epicor is operationally critical in their organization, especially for core manufacturing and supply chain processes.Frequent strengths cited include operational fit, reliability, and value for manufacturing environments. Drawbacks mentioned include implementation complexity, learning curve, and limitations in advanced analytics or AI features. Overall, sentiment is slightly positive to positive, especially among decision-makers in manufacturing and distribution.Overall Customer Sentiment: Positive
Who reviewed Epicor
- C-Suite 70% (41)
- Director 13% (8)
- Manager 17% (10)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about Epicor.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 58 scored reviews- Promoters 17
- Passives 29
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 22 across 8 companies.
Praised
- Industry-Specific Manufacturing Fit
- Operational Reliability and Breadth
- Competitive Pricing Relative to Value
- Expansion of Embedded AI and Forecasting
Criticised
- Complex Implementation and Customization
- Service and Support Gaps
- Resource and Expertise Gaps
- Cost Pressures and Budget Allocation
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 74% 27 answers
- 50% 4 answers
- 67% 6 answers
- 50% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 6.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Epicor customers
Report
More in ERP Software and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Epicor
Do you use Epicor at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 58 customers of Epicor have already contributed
Takes a few minutes. Your identity stays anonymous.