Epic Systems
Epic Systems is a healthcare software company that develops and sells electronic health record (EHR) and related clinical, revenue cycle, and patient engagement systems to hospitals, health systems, and large medical groups. Its platform supports clinical documentation, scheduling, billing, population health, and patient portals, generating revenue primarily through software licensing, implementation, and ongoing support services. The company serves large healthcare providers in the United States and internationally.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $4.0B
- Employees
- 13,000
- Founded
- 1979
- Headquarters
- Verona, United States of America
What 199 Arbolus experts think of Epic Systems
The NPS distribution tilts strongly positive, with the majority of scores between 8-10, and multiple experts scoring Epic at the highest levels. Renewal intent is high across high-spend and influencer roles, especially among large-scale users. Most customers are in the mature post-implementation stage, with qualitative themes citing scalability, integration, and robust interoperability as top strengths. Key improvement areas include UI complexity and cost. Overall Customer Sentiment: Positive
Who reviewed Epic Systems
- C-Suite 79% (157)
- Director 17% (34)
- Manager 4% (8)
Employer names and spend open in the full report, along with the other 196 customers.
Everything 199 customers told us about Epic Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 199 scored reviews- Promoters 116
- Passives 56
- Detractors 27
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Praised
- Enterprise data unification
- Interoperability and data exchange
- Comprehensive integration and workflow support
- Deeper ambient AI integration
Criticised
- Total cost of ownership
- User interface and notification fatigue
- Implementation and maintenance complexity
- UI friction and competitive innovation
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 73% 33 answers
- 67% 6 answers
- 67% 3 answers
- 8.8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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