Energy Exemplar
Energy Exemplar develops energy market simulation and planning software used by utilities, grid operators, regulators, and energy market participants to model power, gas, and renewable systems for long-term planning, operations, and investment decisions. Its flagship PLEXOS platform provides scenario analysis, forecasting, and optimization tools that help customers evaluate generation, transmission, storage, and market design. The company generates revenue through software licensing, subscriptions, and related professional services and training.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1999
- Headquarters
- Adelaide city centre, Australia
What 35 Arbolus experts think of Energy Exemplar
NPS scores are predominantly high, with 70% at 8 or above and 20% at 10, reflecting strong customer advocacy, particularly among larger energy sector clients. Renewal intent is positive among high spenders and established implementations, while 'Not Sure' intent appears in lower spend or consulting segments. 85% of responses indicate deployment for over a year, underscoring long-term stickiness. Key themes: entrenched usage, satisfaction in high-value segments, and some renewal uncertainty in advisory and mid-tier users.Overall Customer Sentiment: Positive
Who reviewed Energy Exemplar
- C-Suite 51% (18)
- Director 34% (12)
- Manager 14% (5)
Employer names and spend open once the report publishes.
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Sentiment
11 Net Promoter Score, from 35 scored reviews- Promoters 8
- Passives 23
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 38% 13 answers
- 50% 10 answers
- 50% 4 answers
- 7.9/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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