Entrust
Entrust is a global provider of digital security and identity solutions, offering products for public key infrastructure (PKI), digital certificates, secure access, identity and access management, card issuance, and payment security to enterprises, governments, and financial institutions. The company generates revenue through software licenses, cloud and managed services, hardware and card issuance systems, and related support and professional services. Its technologies are used to secure digital identities, transactions, and data across on-premises and cloud environments.
- Identity & Access Management
- Payment Processing
- Cybersecurity Services
- Revenue
- $900.0M
- Employees
- 2,500
- Founded
- 1969
- Headquarters
- Minneapolis, United States of America
What 11 Arbolus experts think of Entrust
NPS scores are skewed positive, with 60% reporting NPS 8-9, 20% at NPS 7, and one marked outlier at NPS 0. Renewal intent is affirmative among high spenders, except for one case marked 'No' (corresponding to the lowest NPS). All users and high spenders are either in active use or have more than one year of deployment. The strongest themes are value delivery for security and compliance, though individual satisfaction can vary at the account level.Overall Customer Sentiment: Positive
Who reviewed Entrust
- C-Suite 80% (9)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 6
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Mar 8
- Apr 8
- May 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 0/10 Average score from customers not renewing
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