eSentire
eSentire is a cybersecurity company that provides managed detection and response (MDR), threat hunting, and incident response services to mid-sized and large enterprises. It operates 24/7 security operations centers that monitor client environments, investigate threats, and contain attacks across endpoints, networks, cloud, and identities. The company generates revenue through subscription-based managed security services and professional incident response engagements.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2001
- Headquarters
- Waterloo, Canada
What 36 Arbolus experts think of eSentire
NPS scores skew high, with 27% giving a 10 and 55% giving 8–9, reflecting broad satisfaction. Renewal intent is positive in 44% of responses, with another 20% unsure and a smaller segment indicating non-renewal. Stickiness remains high with 70% at more than one year of use. The data shows that higher spend and influencer roles correlate with stronger sentiment and renewal confidence, with uncertainty concentrated in lower spend bracket customers or those in pilot/offboarding stages.Overall Customer Sentiment: Positive
Who reviewed eSentire
- C-Suite 78% (28)
- Director 22% (8)
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Sentiment
16 Net Promoter Score, from 36 scored reviews- Promoters 12
- Passives 18
- Detractors 6
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jan 9
- Apr 8
- May 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 57% 14 answers
- 0% 4 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
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