Epyx
Epyx provides online platforms that connect fleet operators, leasing companies, and service providers to manage vehicle service, maintenance, repair, and remarketing processes. Its core products digitize authorizations, bookings, and invoicing between fleets and garages, helping reduce administrative costs and improve control over fleet operating expenses. The company generates revenue through software licensing and transaction-based fees paid by fleets, leasing firms, and service networks.
- Procurement & Sourcing
- Workflow Automation
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2000
- Headquarters
- Solihull, United Kingdom
What 24 Arbolus experts think of Epyx
NPS scores among experts range from 6 to 10 with most responses at 8+, indicating generally positive sentiment. Renewal intent is largely positive among high spend and long-tenure users, though some mid and low spenders express uncertainty or plan to switch. Stickiness is high, with the majority in More Than 1 Year implementation and widespread reliance on Epyx for critical fleet processes. Key feedback themes include praise for the supplier network, operational streamlining, and reliability, balanced by constructive criticism of UI, integration gaps, and cost for some use cases.Overall Customer Sentiment: Positive
Who reviewed Epyx
- C-Suite 79% (19)
- Director 17% (4)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Epyx.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 24 scored reviews- Promoters 11
- Passives 8
- Detractors 5
Cumulative NPS by month
+2 over 6 months- Jan 6
- Mar 7
- Apr 7
- May 7
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Praised
- Comprehensive Supplier Network
- Scalability and Integration
- Operational Efficiency and Visibility
- AI-Driven Analytics and Workflow
Criticised
- Cost for Lower Volume Operators
- Integration and Automation Gaps
- User Experience and UI Limitations
- Competition with Modern Architecture
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 62% 13 answers
- 67% 3 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Report
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