Evri
Evri is a UK-based parcel delivery company that provides domestic and international courier, parcel collection, and last‑mile delivery services for consumers, online retailers, and marketplaces. It operates a nationwide network of couriers, parcel shops, and sorting hubs, generating revenue through contracted delivery services and shipping fees. The company was formerly known as Hermes UK before rebranding to Evri.
- Revenue
- $2.1B
- Employees
- 7,000
- Founded
- 1974
- Headquarters
- Leeds, United Kingdom
What 6 Arbolus experts think of Evri
NPS scores are consistently high at 8–9, with sentiment driven by affordability, network coverage, and scalability. However, 50% of experts are unsure about renewal, citing concerns over platform usability and service reliability. Adoption is strong, with most customers beyond the initial implementation year. Key expert themes include ease of onboarding, tiered pricing benefits, and growing e-commerce volumes, balanced against calls for better visibility and platform sophistication.Overall Customer Sentiment: Positive
Who reviewed Evri
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Evri.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Nov 8
- Dec 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Praised
- Advanced Analytics and Visibility
- AI-Enabled Issue Resolution
- International Capability Expansion
- Cost Structure and Tiered Pricing
Criticised
- Delivery Network Risks
- Competitor Technology Advancements
- Service Performance Gaps
- Service Consistency and Reliability
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Report
More in Supply Chain & Logistics
Other companies in Supply Chain & Logistics with a customer report.
For people who use Evri
Do you use Evri at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Evri have already contributed
Takes a few minutes. Your identity stays anonymous.