Excel Courier
Excel Courier is a logistics and transportation company that provides same-day courier, freight, warehousing, and logistics services for businesses and government agencies, with a focus on time-critical and medical deliveries. It offers on-demand, scheduled, and routed delivery solutions as well as storage and distribution services. The company generates revenue by charging clients for transportation, logistics management, and value-added warehousing services.
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 1985
- Headquarters
- Columbia, United States of America
What 7 Arbolus experts think of Excel Courier
The NPS distribution shows a mix of neutral to moderately positive sentiment: 2 scores of 9, one score of 8, and multiple scores in the 5-7 range. Renewal intent is positive for all established users, while pilot-stage and early users display higher uncertainty or negative inclination. Implementation stickiness is stronger among those beyond one year (3 respondents), corresponding to higher NPS scores and greater likelihood to renew. Pilot-stage projects reflect more cautious sentiment, with lower NPS, suggesting room for improvement in early engagement and onboarding.Overall Customer Sentiment: Neutral to moderately positive
Who reviewed Excel Courier
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Sep 8
- Oct 8
- Feb 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 3 answers
- 100% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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