Expeditors
Expeditors is a global logistics company that provides air and ocean freight forwarding, customs brokerage, warehousing, and supply chain management services to enterprises across industries. It operates an asset‑light model, coordinating transportation and logistics through a network of offices and carrier partners rather than owning ships, planes, or trucks. The company generates revenue through service fees and margins on transportation and logistics solutions it manages for customers worldwide.
- Transportation & Fleet Management
- Warehouse Management
- Procurement & Sourcing
- Revenue
- $10.0B
- Employees
- 20,000
- Founded
- 1979
- Headquarters
- Seattle, United States of America
What 8 Arbolus experts think of Expeditors
NPS among experts is generally positive, ranging from 6 to 10, with strong representation at 7, 8, 9, and 10. Renewal intent is positive in the mid spend bracket, but high spenders show some uncertainty. All experts are at an advanced implementation stage (>1 year), suggesting entrenched use and high stickiness. Qualitative feedback highlights operational reliability, global network, and customs expertise as top reasons for satisfaction, with some concerns regarding pricing and regional service variability.Overall Customer Sentiment: Positive
Who reviewed Expeditors
- C-Suite 83% (7)
- Director 17% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Expeditors.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- May 8
- Apr 9
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Praised
- Enhanced Regional Service
- Growth with AI and Advanced Analytics
- Broader Integration and Customization
- Global Network and Consistency
Criticised
- Limited Technology and Automation in Some Areas
- Regional Service Variability
- Pricing May Not Be Competitive
- Competitive Pricing Pressure
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Expeditors customers
Report
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