GlaxoSmithKline
GSK (GlaxoSmithKline) is a global biopharmaceutical company that researches, develops, manufactures, and commercializes vaccines and specialty medicines across therapeutic areas such as infectious diseases, HIV, respiratory, and oncology. It serves healthcare providers, governments, and patients worldwide, generating revenue primarily through the sale of prescription medicines and vaccines. The company also partners with public health organizations and other biopharma firms for R&D and market access.
- Revenue
- $38.0B
- Employees
- 70,000
- Founded
- 2000
- Headquarters
- Brentford, United Kingdom
What 26 Arbolus experts think of GlaxoSmithKline
NPS distribution is weighted heavily to the Promoter range with 40% giving NPS of 10, 25% with scores of 9, and most remaining users scoring between 7–8. Renewal intent is strongly positive among those who disclosed, with over 85% confirmation. The majority are in the >1 year implementation stage, reflecting high stickiness and satisfaction. Moderately lower NPS (6–7) groups are mainly among new users or those unsure of renewal. Overall Customer Sentiment: Positive
Who reviewed GlaxoSmithKline
- C-Suite 75% (20)
- Director 17% (4)
- Manager 8% (2)
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Sentiment
46 Net Promoter Score, from 26 scored reviews- Promoters 13
- Passives 12
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 31 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 63% 8 answers
- 100% 1 answer
- 100% 1 answer
- 0% 1 answer
- 9.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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