Arbolus Intelligence

Harvey.ai

harvey.ai · San Francisco, United States of America

Harvey is an AI-native legal and professional services platform that builds and deploys large language model–based tools to help law firms, in-house legal teams, and other professional services organizations draft, review, and analyze documents, conduct research, and automate routine knowledge work. The company sells its software primarily on an enterprise basis to global law firms, corporates, and advisory firms, integrating with their workflows and knowledge systems.

  • Generative AI Platforms
  • Knowledge Management & Collaboration
Listed in
Revenue
$25.0M
Employees
220
Founded
2022
Headquarters
San Francisco, United States of America

What 82 Arbolus experts think of Harvey.ai

NPS scores are high, with over 70% of experts rating 7 or above and multiple perfect 10s. Renewal intent is strong among high and mid spenders, and stickiness is reflected in multi-year contracts and growing seat counts in larger firms. Positive expert feedback centers on significant time savings, strong legal tuning, security, and reliability. Key cautionary themes include cost for smaller firms and the persistent need for human verification. Overall Customer Sentiment: Positive

Who reviewed Harvey.ai

Total customers 82 78 current · 4 former
Reviews growth +46 in six months
Seniority of respondents
  • C-Suite 77% (63)
  • Director 13% (11)
  • Manager 10% (8)
Legal Analyst C-Suite NPS 7 Undecided Submitted Jul 2025
Legal Manager C-Suite NPS 5 Submitted Jul 2026
Legal Executive C-Suite NPS 8 Undecided Submitted Sep 2026

Employer names and spend open in the full report, along with the other 79 customers.

Everything 82 customers told us about Harvey.ai.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

24 Net Promoter Score, from 82 scored reviews
  • Promoters 32
  • Passives 38
  • Detractors 12

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 33 across 9 companies.

Praised

  • Seamless Integration and Security
  • Significant Time and Cost Savings
  • Legal-Specific Tuning and Accuracy
  • Jurisdiction Expansion to EU and Beyond

Criticised

  • Verification Requirements and Hallucinations
  • Pricing and Cost Structure
  • Jurisdictional Coverage and Feature Access
  • Jurisdictional-Specific Competitors

What customers say

Seamless Integration and Security
“We chose Harvey for its secure integration with Lexis Nexis and Microsoft Docs, and the ability to handle large document volumes efficiently.”
Significant Time and Cost Savings
“I find that Harvey saves substantial time on contract review and legal research, freeing me up to focus on strategic advice.”
Legal-Specific Tuning and Accuracy
“Harvey's legal-specific tuning and strong citation discipline set it apart from broader AI offerings and really matter in compliance work.”

Renewal intent

Plan to renew 56%
  • Will renew 28
  • Undecided 19
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 55% 38 answers
  • Director 50% 6 answers
  • Manager 67% 6 answers
  • 8.4/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Harvey.ai customers

Report

Customer Report - Oct 2026 Oct 2026 82 + 5

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