Arbolus Intelligence

JASPER.AI

jasper.ai · Austin, United States of America

Jasper.ai provides an AI-powered content creation platform that helps marketing, sales, and creative teams generate and repurpose copy, images, and other digital assets for campaigns, websites, and social media. The company sells its software on a subscription basis to businesses and agencies, offering collaboration, brand voice controls, and integrations with common marketing tools.

  • Generative AI Platforms
  • Marketing Automation
  • Content & Digital Asset Management
Listed in
Revenue
$45.0M
Employees
250
Founded
2021
Headquarters
Austin, United States of America

What 24 Arbolus experts think of JASPER.AI

NPS is moderately positive, with most scores clustering between 7 and 9 and two notable low outliers. High renewal intent is strongest among large enterprise users, especially in marketing-driven roles, while smaller customers and those in IT/consulting have more mixed or unclear renewal signals. Implementation stage is diverse, with many customers in the "more than 1 year" or "less than 1 year" brackets, indicating both new and embedded users. Expert feedback highlights strengths in efficiency and content consistency, while recurring concerns include generic output and the need for human oversight.Overall Customer Sentiment: Neutral to Moderately Positive

Who reviewed JASPER.AI

Total customers 24 20 current · 4 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 52% (12)
  • Director 24% (6)
  • Manager 24% (6)
Marketing Leader C-Suite NPS 9 Will renew Submitted Jan 2026
Marketing Executive C-Suite NPS 6 Not renewing Submitted Dec 2024
Revenue Leader Director NPS 7 Undecided Submitted Jun 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about JASPER.AI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 23 scored reviews
  • Promoters 6
  • Passives 11
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.

Praised

  • Advanced Research and Reasoning
  • Broader Content Adaptation
  • Improving Output Quality
  • Content Consistency Across Channels

Criticised

  • Vendor Choice on Control and Speed
  • Generic Content Undermining Value
  • Switching Due to Better Reasoning
  • Limited Suitability for Advanced Tasks

What customers say

Content Consistency Across Channels
“Jasper enables me to keep tone and messaging consistent for a range of marketing content without extra manual work.”
Efficiency in Creating Variations
“Jasper helps me quickly develop multiple versions of content for different audiences without starting from scratch each time.”
Speed in Marketing Workflows
“I find Jasper especially valuable because I can go from idea to usable marketing or communication content much faster, saving both time and effort.”

Renewal intent

Plan to renew 21%
  • Will renew 3
  • Undecided 7
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 13% 8 answers
  • Director 33% 3 answers
  • Manager 0% 2 answers
  • Not specified 100% 1 answer
  • 8.7/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by JASPER.AI customers

Report

Customer Report - Sep 2026 Sep 2026 24 + 0

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