Karnov Group AB
Karnov Group AB is a Nordic and European provider of legal, tax, and regulatory information solutions, offering digital research platforms, workflow tools, and publications for lawyers, courts, public authorities, and corporate professionals. The company generates revenue primarily through subscriptions to its online databases and tools, complemented by print publications, training, and related services. Its content is built on proprietary editorial work and partnerships with legal experts across multiple jurisdictions.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $210.0M
- Employees
- 850
- Founded
- 1924
- Headquarters
- Stockholm, Sweden
What 8 Arbolus experts think of Karnov Group AB
NPS shows a wide range: three Promoters (NPS 9-10) primarily among Users, two Passives (NPS 6,8), and three Detractors (NPS 3,5,6) concentrated among Influencers. 44% of responses indicate firm non-renewal, including high-value and mid-value clients. 22% signal active renewal intent, while 22% are uncertain. Stickiness is divided: 56% of customers with >1 year adoption, 22% in pilot or 22% offboarding. Key themes: high spenders are not uniformly satisfied, with some Detractor responses from the largest spending segment. Overall Customer Sentiment: Neutral
Who reviewed Karnov Group AB
- C-Suite 62% (5)
- Director 12% (1)
- Manager 25% (2)
Employer names and spend open once the report publishes.
Tell us when the Karnov Group AB report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 1
- Detractors 3
Cumulative NPS by month
+3 over 6 months- Sep 5
- Nov 6
- Dec 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 21 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 40% 5 answers
- 0% 2 answers
- 9.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Karnov Group AB customers
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Karnov Group AB
Do you use Karnov Group AB at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 8 customers of Karnov Group AB have already contributed
Takes a few minutes. Your identity stays anonymous.