JCB
Bitly is a link management platform that provides URL shortening, link customization, tracking, and analytics tools for businesses and individuals to manage and measure the performance of their links across digital channels.
- Marketing Analytics & Attribution
- SEO & Content Marketing
- Social Media & Community Management
- Revenue
- $60.0M
- Employees
- 230
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of JCB
NPS scores display a dual-peak pattern: 57% of responses are highly positive (NPS 9 or 10), associated with large spend and strong renewal intent, primarily from influencers. The remaining 28% register low NPS (score 4), mapping to users with uncertain renewal intentions and pilot or exploratory adoption stages. Stickiness is highest with long-term customers and largest spenders; renewal intent and positive sentiment correlate with established operational integration. Overall Customer Sentiment: Positive
Who reviewed JCB
- C-Suite 67% (5)
- Director 33% (3)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Dec 9
- Jun 6
- Jul 6
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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