Arbolus Intelligence

Henkel

henkel.com · Düsseldorf-Pempelfort, Germany

Henkel is a global chemical and consumer goods company that develops and manufactures adhesives, sealants, and functional coatings, as well as branded products for laundry, home care, and beauty care. It serves industrial customers across sectors such as automotive, electronics, packaging, and construction, alongside retail and professional consumers worldwide. The company generates revenue through the sale of its adhesive technologies and consumer brands via direct industrial relationships, retail channels, and distributors.

  • Manufacturing Execution & Quality
  • Energy & Utilities Operations Software
Listed in
Revenue
$23.0B
Employees
48,000
Founded
1876
Headquarters
Düsseldorf-Pempelfort, Germany

What 15 Arbolus experts think of Henkel

NPS scores are predominantly 7–10, with a concentration in the 8–9 range, indicating a highly positive customer base. 83% of respondents with known renewal intent stated 'Yes,' and stickiness is high with all respondents consistently in the 'MoreThan1Year' implementation stage. Key feedback themes highlight differentiated technical support, reliable compliance, and measurable operational impact. Minor negatives relate to premium pricing and rigid procurement structures. Overall Customer Sentiment: Positive

Who reviewed Henkel

Total customers 15 13 current · 2 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 40% (6)
  • Director 33% (5)
  • Manager 27% (4)
Revenue Partner Director NPS 8 Submitted Jun 2026
Strategy Leader C-Suite NPS 7 Submitted Jul 2026
Marketing Leader C-Suite NPS 9 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about Henkel.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

33 Net Promoter Score, from 15 scored reviews
  • Promoters 6
  • Passives 8
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • Feb 9
  • Jun 8
  • Jul 8
  • Aug 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.

Praised

  • Sustainability and Compliance Leadership
  • High Performance and Technical Expertise
  • On-Site Support and Auditing
  • Sustainable Packaging Expansion

Criticised

  • Competitive Pressure From Regional Suppliers
  • Unannounced Product Changes
  • Compliance and Documentation Risks
  • Supply Chain Vulnerability

What customers say

Sustainability and Compliance Leadership
“I trust Henkel’s solutions to not only meet but advance our corporate sustainability initiatives through advanced adhesives and recyclable barrier coatings.”
High Performance and Technical Expertise
“I selected Henkel for their superior low-temperature hot-melt efficiency and regulatory documentation, outperforming competitors in pilot tests.”
On-Site Support and Auditing
“I depend on Henkel’s local engineers for on-site troubleshooting, process optimization, and recyclability certification testing.”

Renewal intent

Plan to renew 70%
  • Will renew 7
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Director 100% 1 answer
  • Manager 75% 4 answers
  • 7.9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 15 + 1

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