HERTZ CAR RENTAL
Hertz is a global car rental company that provides short- and long-term vehicle rentals to consumers, business travelers, and corporate fleets through airport and neighborhood locations, as well as digital booking channels. It generates revenue primarily from rental fees, ancillary services, and the sale of used vehicles from its fleet. The company operates under the Hertz, Dollar, and Thrifty brands in multiple countries worldwide.
- Revenue
- $9.2B
- Employees
- 26,000
- Founded
- 1918
- Headquarters
- Estero, United States of America
What 7 Arbolus experts think of HERTZ CAR RENTAL
NPS scores are strongly positive, ranging from 6 to 10, with consistent results above industry averages. Renewal signals show early users are more decisive toward renewal, while established customers provide mixed certainty. Stickiness is highest among those in early implementation; those over one year demonstrate steady, if more cautious, satisfaction. Key sentiment drivers are positive user experiences, operational reliability, and brand trust.Overall Customer Sentiment: Positive
Who reviewed HERTZ CAR RENTAL
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Jun 7
- Oct 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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