Howard Industries, Inc.
Howard Industries, Inc. is a manufacturer and distributor of electrical power distribution equipment, including transformers, switchgear, and related products for utilities, industrial, and commercial customers. The company also provides engineering, design, and support services around its equipment to support power infrastructure projects. It generates revenue through the sale of its manufactured products and associated services to public and private sector clients.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $1.5B
- Employees
- 4,500
- Founded
- 1968
- Headquarters
- Laurel, United States of America
What 6 Arbolus experts think of Howard Industries, Inc.
NPS scores cluster at 4, 5, 7, and 9, with users trending higher (NPS 7-9) and influencers split between negative (4-5, offboarding) and neutral-positive (7). 50% of high-value accounts (>$500,000 spend) report no renewal intent and are offboarding. Longer-term users remain on the platform (>1 year) but lack renewal data. The primary theme is high churn risk among large spenders, offset by moderate satisfaction in ongoing user groups.Overall Customer Sentiment: Neutral to Negative
Who reviewed Howard Industries, Inc.
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open once the report publishes.
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-3 over 4 months- May 9
- Jun 8
- Jul 7
- Aug 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 100% 1 answer
- 0% 2 answers
- 7/10 Average score from customers who will renew
- 4.5/10 Average score from customers not renewing
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