Arbolus Intelligence

HERE Technologies

here.com · Eindhoven, Netherlands

HERE Technologies is a location data and mapping platform provider that offers digital maps, geocoding, routing, traffic, and location intelligence services to enterprises, automotive OEMs, logistics providers, and developers. It monetizes through licensing its location platform, APIs, and data products for navigation, fleet management, mobility, and geospatial analytics use cases. The company also powers in-vehicle navigation and advanced driver assistance systems through embedded software and data services for automotive manufacturers.

  • Data Integration & ETL
  • API Management & Integration
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$1.2B
Employees
8,000
Founded
1985
Headquarters
Eindhoven, Netherlands

What 13 Arbolus experts think of HERE Technologies

NPS scores are skewed positive among high-spend, mature users (NPS 8-10), while pilot phase or lower spenders report more neutral scores (NPS 3-6). Renewal intent is strong among long-term, high-spend customers, with others citing uncertainty tied to ecosystem maturity and feature gaps. Implementation stage analysis shows the majority are long-term adopters (>1 year), associated with greater stickiness and advocacy. Key themes: value in data ownership and independence, enterprise-grade mapping accuracy, but ecosystem and brand are barriers for general or consumer use. Overall Customer Sentiment: Positive

Who reviewed HERE Technologies

Total customers 13 12 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 46% (6)
  • Director 31% (4)
  • Manager 23% (3)
Executive C-Suite NPS 5 Submitted Mar 2026
Product Leader Director NPS 7 Undecided Submitted Feb 2026
Engineering Manager Director NPS 8 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about HERE Technologies.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 13 scored reviews
  • Promoters 4
  • Passives 6
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.

Praised

  • Enterprise-Grade Data Ownership and Accuracy
  • Broad Location Intelligence Toolkit
  • Independence from Dominant Ecosystems
  • Leveraging Automotive Partnerships

Criticised

  • Limited Developer Community Support
  • Lower Consumer Brand Recognition
  • Usage-Based Pricing Can Escalate
  • Competitive Pricing and Feature Growth

What customers say

Enterprise-Grade Data Ownership and Accuracy
“I rely on HERE for its enterprise-grade map accuracy and data ownership, which is especially valuable in automotive and logistics use cases.”
Broad Location Intelligence Toolkit
“HERE provides more than just maps; routing, geocoding, and fleet tracking capabilities deliver tangible operational outcomes.”
Independence from Dominant Ecosystems
“For companies wanting to avoid dependency on Google's ecosystem, HERE offers a uniquely neutral solution.”

Renewal intent

Plan to renew 43%
  • Will renew 3
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 50% 4 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 13 + 2

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