HighByte
HighByte is an industrial software company that provides a data integration and contextualization platform for manufacturers and other industrial organizations. Its Industrial DataOps software connects to OT and IT systems, models and contextualizes data, and delivers standardized information to analytics, MES, and cloud applications. The company generates revenue through software licensing and subscriptions, along with related services and support for industrial customers and system integrators.
- Data Integration & ETL
- IoT & Edge Platforms
- Manufacturing Execution & Quality
- Revenue
- $5.0M
- Employees
- 35
- Founded
- 2018
- Headquarters
- Portland, United States of America
What 5 Arbolus experts think of HighByte
NPS scores are consistently high, with one maximum score (10) and others between 7–8, reflecting strong overall satisfaction. Renewal intent is positive in most cases, with only one explicit 'no' and one 'not sure'—both among higher spenders. Stickiness is apparent, as 60% have used the solution for over a year, though there is some retention risk among newer pilot-phase users. The main themes are customer satisfaction with efficiency gains and operational support, though some uncertainty remains regarding long-term renewal.Overall Customer Sentiment: Positive
Who reviewed HighByte
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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