Honeycomb.io
Honeycomb.io provides an observability platform for software engineering and DevOps teams to debug, analyze, and optimize complex distributed systems in production. Its SaaS solution ingests high-cardinality event data from applications and infrastructure, enabling fast root-cause analysis, performance tuning, and reliability improvements. The company sells subscriptions primarily to technology-driven enterprises and SaaS companies operating microservices and cloud-native architectures.
- Observability & Monitoring
- Cloud Infrastructure & Hosting
- MLOps & ML Platforms
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 35 Arbolus experts think of Honeycomb.io
NPS results are highly positive with the majority of scores at 8–10, especially among high spenders and long-term customers. 60% of experts indicate strong renewal intent, particularly those using the platform for over one year. Stickiness is highest among users who depend on advanced debugging and root cause analysis in production, while pilot or low-spend customers express moderate uncertainty due to cost and learning curve concerns. Key themes include exceptional event query performance, real-time debugging, strong OpenTelemetry support, and some frustration with metric coverage and budget predictability. Overall Customer Sentiment: Positive
Who reviewed Honeycomb.io
- C-Suite 67% (23)
- Director 18% (6)
- Manager 15% (5)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about Honeycomb.io.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 35 scored reviews- Promoters 15
- Passives 15
- Detractors 5
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 36 across 7 companies.
Praised
- Best-in-class Root Cause Analysis
- Strong OpenTelemetry Support
- Unmatched High-Cardinality Analytics
- AI-powered Insights
Criticised
- Limited Infrastructure Monitoring
- High Ingestion Cost Risk
- Steep Learning Curve
- Vendor Consolidation Pressure
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 40% 15 answers
- 40% 5 answers
- 67% 3 answers
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
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Report
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