Hyperexponential Ltd
Hyperexponential is an insurance-focused software company that provides a pricing decision intelligence platform used by commercial and specialty insurers to model risk, build rating tools, and optimize underwriting decisions. Its flagship product, hx Renew, enables actuaries and underwriters to ingest data, build and deploy pricing models, and manage portfolio performance in real time. The company generates revenue through subscription licensing and related professional services for insurers and MGAs.
- MLOps & ML Platforms
- Insurance Software
- Business Intelligence & Dashboards
- Revenue
- $28.0M
- Employees
- 230
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Hyperexponential Ltd
Overall NPS scores are high, with 71% of experts rating 8 or above, reflecting strong positive sentiment. 86% indicate clear renewal intent or likely expansion, especially among high-spend and long-tenure customers. Strong implementation-stage signals (majority >1 year or rapid ramp-up) reflect stickiness. Positive themes include value from governance and pricing efficiency, while concerns focus on cost scalability and implementation complexity. Overall Customer Sentiment: Positive
Who reviewed Hyperexponential Ltd
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Hyperexponential Ltd.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
+2 over 5 months- Sep 6
- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.
Praised
- Enhanced Governance Features
- Expansion Across Product Lines
- AI-driven Model Development
- Client Partnership and Engagement
Criticised
- Learning Curve and Change Effort
- High Cost and Price Sensitivity
- Implementation Complexity and Training Needs
- Competitive AI and Market Crowding
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 100% 4 answers
- 100% 2 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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