ICIS
ICIS is a global commodity intelligence provider that delivers pricing benchmarks, market analytics, and news for the chemical, fertilizer, and energy markets. It serves producers, traders, distributors, and financial institutions through subscription data services, analytics platforms, and consulting. The company generates revenue primarily from recurring data subscriptions, market reports, and bespoke advisory services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $260.0M
- Employees
- 1,100
- Founded
- 1980
- Headquarters
- Sutton Courtenay, United Kingdom
What 17 Arbolus experts think of ICIS
NPS scores are concentrated between 8 and 10 for the majority (69%), with a small subset (15%) giving scores of 2 or 3, the latter mostly in pilot or influencer roles. Renewal intent is positive for long-term users, with all 'Yes' renewals accompanied by high NPS and >1 year adoption. Noteworthy uncertainty emerges among lower-spend, pilot-phase clients. Stickiness is strongest among customers with over one-year implementation, correlating with sustained high NPS. Key sentiment drivers are data reliability and service continuity.Overall Customer Sentiment: Positive
Who reviewed ICIS
- C-Suite 81% (14)
- Director 19% (3)
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Sentiment
41 Net Promoter Score, from 17 scored reviews- Promoters 9
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 41 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by ICIS customers
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