iGrafx
iGrafx provides business process management and process intelligence software that helps enterprises model, analyze, optimize, and govern their end‑to‑end processes for compliance, transformation, and operational efficiency. Its platform is used by large organizations in regulated and complex industries to map processes, simulate scenarios, and manage workflows, sold primarily via software licenses and subscriptions with associated professional services.
- Business Process Management
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 1991
- Headquarters
- Tualatin, United States of America
What 29 Arbolus experts think of iGrafx
NPS scores are predominantly positive, ranging from 7 to 10 among most Influencers and high-spend customers, with a few Users and lower spenders rating NPS between 5 and 7. Renewal intent is strong among high-value clients, with 70% indicating a commitment to renewal. Stickiness is demonstrated by a majority of customers being at the MoreThan1Year implementation stage, correlating with high satisfaction. Key qualitative feedback highlights strong process visibility, governance, and operational impact, but there are notes on pricing complexity and integration challenges for certain users. Overall Customer Sentiment: Positive
Who reviewed iGrafx
- C-Suite 61% (18)
- Director 32% (9)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about iGrafx.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 29 scored reviews- Promoters 7
- Passives 17
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jan 8
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 6 across 3 companies.
Praised
- Ease of Use and System Integration
- Comprehensive Process Intelligence and Governance
- Customer-Centric Alignment
- Continuous Improvement through Process Intelligence
Criticised
- Active Vendor Evaluation
- Competitive Market for Process Intelligence
- Switching Risk to AI-Native Platforms
- Suitability for Smaller Organizations
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 53% 15 answers
- 78% 9 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
Top alternatives
Most weighed by iGrafx customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use iGrafx
Do you use iGrafx at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 29 customers of iGrafx have already contributed
Takes a few minutes. Your identity stays anonymous.