Inetum
Inetum is an IT services and digital solutions company that provides consulting, systems integration, application development and maintenance, infrastructure services, and business process outsourcing to enterprises and public sector organizations. It serves clients across industries such as financial services, public administration, manufacturing, utilities, and retail, helping them design, implement, and operate digital transformation initiatives. The company generates revenue through long-term service contracts, project-based engagements, and managed services agreements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $2.4B
- Employees
- 28,000
- Founded
- 1996
- Headquarters
- France
What 5 Arbolus experts think of Inetum
NPS distribution is weighted toward high scores, with 60% NPS at or above 8 and 40% NPS of 6 or below. Renewal intent is affirmative for 60% of respondents, with the remainder uncertain. All respondents with detailed implementation data have used Inetum for over one year, signaling strong stickiness and integration. Key themes from the data include high NPS among influencers and high spenders, but lower certainty of renewal among high spenders.Overall Customer Sentiment: Positive
Who reviewed Inetum
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jun 8
- Feb 8
- Jun 9
- Sep 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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