Infinx
Infinx is a healthcare technology and services company that provides revenue cycle management, prior authorization, and patient access solutions to hospitals, physician groups, imaging centers, and other providers. It combines workflow automation, AI-driven analytics, and offshore/onshore operational teams to streamline billing, coding, and reimbursement processes. The company generates revenue through software subscriptions and outsourced revenue cycle and back-office services.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 600
- Founded
- 2012
- Headquarters
- San Jose, United States of America
What 8 Arbolus experts think of Infinx
NPS data shows most experts provide positive ratings, with scores between 7 and 10. However, renewal intent is largely marked as 'Not Sure', regardless of the NPS given. Experts consistently highlight efficiency, AI capabilities, and cost savings as positives, but cite concerns about future costs and market perception as reasons to potentially switch. Adoption varies from pilot to over one year live, with about half the pool in advanced stages. Overall Customer Sentiment: Neutral
Who reviewed Infinx
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Infinx.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Aug 8
- Dec 8
- Feb 8
- Mar 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Praised
- AI Expansion
- Scaling for Large Practices
- Payer Integration
- Adaptability Across Practice Sizes
Criticised
- Negative Perception
- Pricing Sensitivity
- Error Rates
- Negative Market Feedback Risk
What customers say
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 20% 5 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Infinx customers
Report
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