Informatica
Informatica is an enterprise data management software company that provides cloud-native tools for data integration, data quality, master data management, data governance, and related analytics. It serves large and mid-market enterprises across industries that need to connect, manage, and govern data across on‑premises and multi‑cloud environments, generating revenue through subscriptions and licenses to its Intelligent Data Management Cloud platform and associated services. The company sells primarily via direct sales and channel partners to IT, data, and analytics teams.
- Data Integration & ETL
- Data Governance & Cataloging
- Business Intelligence & Dashboards
- Revenue
- $1.7B
- Employees
- 6,500
- Founded
- 1993
- Headquarters
- Redwood City, United States of America
What 63 Arbolus experts think of Informatica
NPS scores span 4 to 10 with most responses clustering at 7-9. Promoters cite breadth of platform, scalability, mature data governance, and reduction of manual work. Detractors highlight complexity, learning curve, cost, and slow payback relative to simpler cloud-native tools. Renewal intent is positive among high spend, advanced-stage users, but more cautious among smaller or earlier-stage customers. Stickiness is reinforced in mature deployments, but price and AI innovation gaps represent latent churn risks.Overall Customer Sentiment: Positive
Who reviewed Informatica
- C-Suite 71% (45)
- Director 24% (15)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 60 customers.
Everything 63 customers told us about Informatica.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 62 scored reviews- Promoters 21
- Passives 30
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 23 across 12 companies.
Praised
- Comprehensive Data Management Capabilities
- Enterprise-Grade Scalability and Reliability
- Market Leadership and Vendor Reputation
- Lowering Adoption Barriers and TCO
Criticised
- Implementation Effort and Ongoing Administration
- Complexity and Learning Curve
- Platform Complexity and Operational Overhead
- Escalating Cost and Licensing Risk
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 70% 30 answers
- 64% 11 answers
- 0% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Informatica customers
Report
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