Innovyze

autodesk.com · Portland, United States of America

Innovyze, now part of Autodesk, develops specialized software for the design, modeling, simulation, and lifecycle management of water and wastewater infrastructure for utilities, engineering firms, and public agencies. Its products support planning, hydraulic modeling, asset management, and real-time operations of water networks and treatment systems, sold primarily through software licenses and subscriptions. The company’s tools are used to improve resilience, regulatory compliance, and cost efficiency in water infrastructure projects worldwide.

  • PLM & Engineering Software
  • Asset Performance Management
Revenue
$90.0M
Employees
350
Founded
1996
Headquarters
Portland, United States of America

What 130 Arbolus experts think of Innovyze

Among the three respondents with product-relevant qualitative feedback, NPS scores are 8, 8, and 10: one promoter and two passives, with no detractors in this small subset. Renewal intent is recorded for only one of these respondents and is unsure. Implementation stages are two customers beyond one year and one under one year. The main positive themes are mature hydraulic modeling, analytical capability, and useful infrastructure planning; concerns include learning effort, licensing cost, integration work, and cloud synchronization. The broader insights pool contains substantially more respondents, but most have no linked qualitative answers, so its sentiment drivers cannot be confidently explained from this material.Overall Customer Sentiment: Positive

Who reviewed Innovyze

Total customers 130 120 current · 10 former
Reviews growth +89 in six months
Seniority of respondents
  • C-Suite 60% (78)
  • Director 22% (29)
  • Manager 18% (23)
Engineering Leader C-Suite NPS 6 Undecided
Generalist Generalist C-Suite NPS 6
Legal Leader C-Suite NPS 9

Employer names and spend open in the full report, along with the other 127 customers.

Everything 130 customers told us about Innovyze.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

13 Net Promoter Score, from 130 scored reviews
  • Promoters 46
  • Passives 55
  • Detractors 29

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Jun 7
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 13 across 3 companies.

Praised

  • Design-to-analysis workflow
  • Detailed engineering analysis
  • Hydraulic modeling and digital twin capabilities
  • Make integration and interoperability easier

Criticised

  • Interoperability and workflow gaps
  • Price-driven vendor switching
  • Lower-cost cloud alternatives
  • Integration and data preparation effort

What customers say

Design-to-analysis workflow
“I value the precision of the hydraulic modeling and the stable simulation tools for complex drainage and flood work. The connection with Autodesk Civil 3D helps me move from initial design layouts into hydraulic validation without repeated file conversions. For large, technically demanding projects, that combination supports accurate analysis and project delivery.”
Detailed engineering analysis
“I rely on the platform for infrastructure modeling, engineering analysis, asset planning, and operational decision support. Its analytical and modeling capabilities help me assess system performance, capacity, and reliability, identify constraints, validate designs, and inform infrastructure upgrades. These capabilities are most useful where teams need detailed engineering analysis rather than a lightweight visualization tool.”
Hydraulic modeling and digital twin capabilities
“I saw value in the mature water and wastewater modeling capability, including the ability to create a digital twin and simulate different hydraulic scenarios. I considered it for an IoT-related solution and participated in evaluation, prototyping, and joint workshops. The platform’s water-network focus and ready-to-use products were relevant to our needs, including dashboards and proactive analysis such as leak detection, pressure management, water quality, fire-flow analysis, and capacity planning.”

Renewal intent

Plan to renew 44%
  • Will renew 19
  • Undecided 16
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 61% 28 answers
  • Director 10% 10 answers
  • Manager 20% 5 answers
  • 8.8/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 5.9/10 Average score from customers not renewing

Top alternatives

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