Inovalon
Inovalon is a healthcare technology company that provides cloud-based analytics and data-driven platforms to health plans, providers, life sciences companies, and pharmacies to improve clinical and quality outcomes, compliance, and financial performance. Its products aggregate and analyze large-scale clinical and claims data to support quality measurement, risk adjustment, patient engagement, and value-based care initiatives. The company generates revenue through software subscriptions, data and analytics services, and related professional services.
- Electronic Health Records
- Revenue Cycle Management
- Business Intelligence & Dashboards
- Revenue
- $2.1B
- Employees
- 3,000
- Founded
- 1998
- Headquarters
- Bowie, United States of America
What 27 Arbolus experts think of Inovalon
NPS scores are concentrated in the 7-10 range, with 65% of responses >=8 and an average of 8.1. Renewal intent is mostly positive; approximately 45% explicitly marked as 'Yes,' 35% as 'NotSure,' and 5% as 'No.' Stickiness is high, with 82% reporting use greater than one year and 15% in early stages or pilot. The main sentiment themes are operational efficiency, data integration, and regulatory readiness.Overall Customer Sentiment: Positive
Who reviewed Inovalon
- C-Suite 89% (24)
- Director 11% (3)
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Sentiment
25 Net Promoter Score, from 27 scored reviews- Promoters 10
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 57% 14 answers
- 50% 2 answers
- 7.9/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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