Innovaccer
Innovaccer is a healthcare technology company that provides a cloud-based data platform to unify clinical, claims, and operational data for health systems, payers, and other healthcare organizations. Its solutions support population health management, value-based care, care management, and analytics, helping customers improve care coordination, quality, and financial performance. The company generates revenue through subscription-based software and related professional services.
- Electronic Health Records
- Patient Engagement & Telehealth
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 1,500
- Founded
- 2014
- Headquarters
- Redwood City, United States of America
What 10 Arbolus experts think of Innovaccer
NPS scores range from 3 to 10 with a concentration in the 7–10 segment. High NPS values align with longer deployment periods and confirmed renewal intent. Two respondents report clear intent to renew; only one explicitly indicated no intent. Most users are in the later implementation stages, and stickiness is stronger among high spend/high NPS customers. Overall sentiment is positive, with outliers at the lower NPS end but a general pattern of satisfaction among decision makers.Overall Customer Sentiment: Positive
Who reviewed Innovaccer
- C-Suite 90% (9)
- Director 10% (1)
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 5
- Detractors 3
Cumulative NPS by month
+1 over 5 months- Jul 6
- Dec 6
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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