Arbolus Intelligence

Infosys

infosys.com · Bengaluru, India

Infosys is a global IT services and consulting company that provides application development, systems integration, cloud and infrastructure services, business process management, and digital transformation solutions to enterprises across industries. It generates revenue primarily through long-term outsourcing contracts, project-based consulting, and managed services. The company serves clients worldwide, including large corporations, governments, and mid-market enterprises.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
  • Cybersecurity Services
Listed in
Revenue
$18.9B
Employees
343,000
Founded
1981
Headquarters
Bengaluru, India

What 131 Arbolus experts think of Infosys

NPS scores show a moderate-to-positive overall skew, with values typically between 5 and 10, and most experts indicating either willingness to renew or reflecting a 'Not Sure' stance. Renewal intent is variable, particularly among high spenders, while smaller accounts lean slightly more positive regarding future spend. Stickiness is supported by established enterprise processes and broad skills access, but users note variability in responsiveness and limited added value beyond execution. Key feedback themes include value-for-money concerns, strong delivery scale, and an evolving role for AI and automation.Overall Customer Sentiment: Positive

Who reviewed Infosys

Total customers 131 119 current · 12 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 77% (101)
  • Director 18% (24)
  • Manager 5% (7)
Product Leader C-Suite NPS 7 Will renew Submitted Jul 2024
Product Leader C-Suite NPS 10 Submitted Jan 2026
Data Leader C-Suite NPS 8 Undecided Submitted Feb 2026

Employer names and spend open in the full report, along with the other 128 customers.

Everything 131 customers told us about Infosys.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

19 Net Promoter Score, from 131 scored reviews
  • Promoters 47
  • Passives 62
  • Detractors 22

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.

Praised

  • Outcome-Based Spend Expansion
  • Contract Flexibility and Innovation
  • AI-Driven Service Enhancement
  • Enterprise Delivery Methods

Criticised

  • Dependence on Team Quality
  • Inconsistent Responsiveness
  • Rigid Engagement Terms
  • AI Substitutes

What customers say

Enterprise Delivery Methods
“We get good value from access to broad skills, delivery capacity, and established enterprise methods.”
Steady Day-to-Day Operations
“Using Infosys for ongoing support and process improvement has led to steadier operations and less burden on internal staff.”
Rapid Project Staffing
“I rely on Infosys to add experienced technical people to a project quickly, which our in-house team couldn't do alone.”

Renewal intent

Plan to renew 47%
  • Will renew 43
  • Undecided 37
  • Not renewing 12

Plan to renew, by seniority

  • C-Suite 47% 68 answers
  • Director 50% 18 answers
  • Manager 20% 5 answers
  • Not specified 100% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers
  • 7.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Infosys customers

Report

Customer Report - Sep 2026 Sep 2026 131 + 1

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Infosys

Do you use Infosys at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 131 customers of Infosys have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.