InMoment
InMoment is a customer experience (CX) and experience improvement software company that provides a cloud platform for collecting, analyzing, and acting on customer, employee, and market feedback. It serves enterprises across industries such as retail, financial services, hospitality, and technology, offering tools for surveys, text analytics, and journey insights. The company generates revenue through subscriptions to its SaaS platform and related professional services and consulting.
- Business Intelligence & Dashboards
- Product Analytics & Feedback
- Marketing Analytics & Attribution
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2002
- Headquarters
- South Jordan, United States of America
What 5 Arbolus experts think of InMoment
5 customers have reviewed InMoment so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed InMoment
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
-60 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 2
- Detractors 3
Cumulative NPS by month
-1 over 5 months- Nov 8
- Jan 7
- Apr 7
- May 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
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