Arbolus Intelligence

Kpler

kpler.com · Brussels, Belgium

Kpler provides data and analytics on global commodity markets, aggregating and cleaning vessel tracking, port, customs, and other trade data to deliver real-time intelligence on flows of oil, gas, LNG, and other commodities. Its platform is used by traders, analysts, and asset owners to support market analysis, risk management, and commercial decision-making, sold via subscription-based SaaS and data feeds. Kpler also offers APIs and integrations for financial institutions, energy companies, and governments that need granular commodity flow data in their workflows.

  • Business Intelligence & Dashboards
  • Data Integration & ETL
Listed in
Revenue
$90.0M
Employees
500
Founded
2014
Headquarters
Brussels, Belgium

What 58 Arbolus experts think of Kpler

NPS scores are consistently high, with multiple 9s and 10s from heavy users and influential customer roles, and almost all users expressing intent to renew or expand their use. Stickiness is strong: most customers are in the MoreThan1Year implementation stage, with only minor uncertainty among pilot-phase or low-spend users. Themes driving positive sentiment include proven data accuracy, deep commodity coverage, and operational impact, while negative themes are minor and focused on interface or integration requests.Overall Customer Sentiment: Positive

Who reviewed Kpler

Total customers 58 51 current · 7 former
Reviews growth +34 in six months
Seniority of respondents
  • C-Suite 54% (31)
  • Director 26% (15)
  • Manager 19% (11)
Finance Partner C-Suite NPS 8 Undecided Submitted Jun 2025
Executive C-Suite NPS 10 Submitted Feb 2026
Operations Leader Manager NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 55 customers.

Everything 58 customers told us about Kpler.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

54 Net Promoter Score, from 57 scored reviews
  • Promoters 34
  • Passives 20
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • Apr 8
  • May 9
  • Jun 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.

Praised

  • Comprehensive Market Coverage
  • Real-Time Operational Impact
  • Best-in-Class Data Accuracy
  • Broaden Multimodal and Land-Side Support

Criticised

  • User Interface Limitations
  • Manual Data Integration Required
  • Gaps in Multimodal Capabilities
  • Lack of Seamless Integration as a Switching Driver

What customers say

Comprehensive Market Coverage
“Kpler offers detailed insights covering commodity flows, vessel movements, and price intelligence, making strategic market analysis much more effective.”
Real-Time Operational Impact
“With Kpler, we've reduced shipment delays by several days, enabling more confident and predictable operations thanks to real-time vessel intelligence.”
Best-in-Class Data Accuracy
“I haven't found another solution that matches Kpler's data accuracy, especially for live tracking and updated charts, which is critical for our operations.”

Renewal intent

Plan to renew 65%
  • Will renew 20
  • Undecided 10
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 64% 14 answers
  • Director 60% 10 answers
  • Manager 71% 7 answers
  • 8.9/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

Top alternatives

Most weighed by Kpler customers

Report

Customer Report - Oct 2026 Oct 2026 58 + 2

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