IDEXX Laboratories
IDEXX Laboratories is a veterinary diagnostics and software company that develops and sells diagnostic tests, instruments, practice management software, and related services primarily for companion animal veterinary clinics, as well as water and livestock testing laboratories. It generates revenue through the sale of diagnostic consumables and instruments, recurring reference laboratory services, and subscriptions and licenses for its cloud-based and on-premise practice management software. The company also serves public and private water testing facilities and livestock and poultry producers with specialized testing solutions.
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $4.0B
- Employees
- 12,000
- Founded
- 1983
- Headquarters
- Westbrook Center, United States of America
What 16 Arbolus experts think of IDEXX Laboratories
NPS scores are predominantly strong, with over half of experts rating 8–10 and several giving a perfect 10. Renewal intent among high spenders is generally positive, especially for those leveraging the full ecosystem. Most customers report stickiness due to workflow integration, comprehensive service offerings, and reliable diagnostics, though a minority flag cost and closed ecosystem issues. Key themes include high diagnostic accuracy, integration convenience, concerns about premium pricing, and occasional support or interoperability limitations.Overall Customer Sentiment: Positive
Who reviewed IDEXX Laboratories
- C-Suite 80% (13)
- Director 20% (3)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about IDEXX Laboratories.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 4
- Detractors 5
Cumulative NPS by month
-1 over 5 months- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Praised
- Flexible Pricing Models
- AI-Augmented Diagnostics
- Interoperability and Integration
- Workflow and Ecosystem Integration
Criticised
- Service Quality Variability
- Premium Pricing and Cost Concerns
- Limited AI-Driven Insights
- Price-driven Switching Risk
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 6 answers
- 33% 3 answers
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Report
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