Arbolus Intelligence

ICEYE

iceye.com · Espoo, Finland

ICEYE is a space technology company that designs, builds, and operates a constellation of synthetic aperture radar (SAR) satellites to provide high-resolution, near real-time Earth observation data. It serves governments, insurers, financial institutions, and commercial customers with imagery and analytics for applications such as natural catastrophe monitoring, defense and security, and infrastructure management. The company generates revenue through data subscriptions, tasking services, and analytics solutions built on its SAR satellite constellation.

Listed in
Revenue
$80.0M
Employees
550
Founded
2014
Headquarters
Espoo, Finland

What 12 Arbolus experts think of ICEYE

NPS scores cluster at the upper end, with highest scores of 10 and 9 and a modest dip in the mid-range. Most experts report over one year of adoption, indicating strong stickiness, but renewal intentions from major spenders register as 'Not Sure,' suggesting latent churn risk. Themes driving positive sentiment are high-resolution cloud-penetration, rapid disaster tasking, and seamless GIS integration. Cost structure and some functional gaps remain the main detractors.Overall Customer Sentiment: Positive

Who reviewed ICEYE

Total customers 12 12 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 55% (7)
  • Director 36% (4)
  • Manager 9% (1)
Data Partner Not specified NPS 9 Submitted Jul 2026
Operations Leader C-Suite NPS 7 Submitted Sep 2026
Product Leader Director NPS 9 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about ICEYE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

50 Net Promoter Score, from 12 scored reviews
  • Promoters 7
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Sep 8
  • Dec 9
  • Feb 8
  • May 9
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Praised

  • All-Weather, Night/Day Capability
  • Rapid Tasking and GIS Integration
  • Exceptional Cloud-Penetrating SAR Imaging
  • Expand Automation and AI Analytics

Criticised

  • Specialized Processing Requirement
  • Cost Limitations Versus Free Data
  • Canopy Penetration Limitations
  • AI Foundation Models Reducing Differentiation

What customers say

All-Weather, Night/Day Capability
“I rely on the company for critical emergency situations because the imaging works flawlessly regardless of weather or lighting, which is essential in flood response workflows.”
Rapid Tasking and GIS Integration
“The system excels in fast tasking turnaround and its pipeline connects easily with standard GIS tools, facilitating operational efficiency.”
Exceptional Cloud-Penetrating SAR Imaging
“I consistently recommend ICEYE for its high-resolution SAR that delivers reliable all-weather images, perfect for rapid disaster response and maritime surveillance.”

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 12 + 0

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