I-Care Group
I-care Group is an industrial asset reliability and predictive maintenance company that provides condition monitoring, vibration analysis, and related services and technologies to manufacturing and process industries. It combines on-site engineering services, sensors, and cloud-based analytics to help clients reduce downtime, extend equipment life, and optimize maintenance strategies. The company generates revenue through consulting and monitoring services, hardware and software solutions, and long-term reliability programs for industrial customers worldwide.
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 700
- Founded
- 2004
- Headquarters
- Seraing, Belgium
What 6 Arbolus experts think of I-Care Group
NPS scores show a broad distribution: 17% promoters (NPS 8), 67% passives (NPS 5-7), and 16% detractors (NPS 3). Renewal intent is mixed, with 33% stating 'No', 33% 'Not Sure', and 17% 'Yes'. Stickiness analysis shows customers split between pilot (50%) and mature (>1 year, 33%) deployments, with some recent adoption (16%). Key themes include uncertain long-term loyalty and moderate satisfaction, with high spenders not always correlating to high NPS. Overall Customer Sentiment: Neutral
Who reviewed I-Care Group
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
-66 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 2
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 6/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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