IFF
IFF (International Flavors & Fragrances Inc.) is a global manufacturer of flavors, fragrances, and specialty ingredients used in consumer products such as food and beverages, home and personal care, and health and wellness applications. The company serves CPG manufacturers, pharmaceutical and biotech firms, and other industrial customers, generating revenue through the development, production, and sale of proprietary compounds, formulations, and related services. It operates through a portfolio of business units spanning scent, taste, health, and biosciences solutions.
- Revenue
- $11.0B
- Employees
- 21,000
- Founded
- 1889
- Headquarters
- New York City, United States of America
What 33 Arbolus experts think of IFF
NPS scores are concentrated between 7 and 10, with nearly 60% at 9 or above indicating strong satisfaction. Renewal intent is highest among long-term and high spend customers, with Influencers and Users equally positive. Pilot stage accounts for 25% of responses and skews slightly more neutral. Implementation stage data shows the majority (> 65%) in post-pilot or mature stages, reinforcing strong stickiness. Main themes are satisfaction with quality and support, plus a minority of lower-sentiment cases in the pilot phase.Overall Customer Sentiment: Positive
Who reviewed IFF
- C-Suite 66% (22)
- Director 12% (4)
- Manager 22% (7)
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Sentiment
45 Net Promoter Score, from 33 scored reviews- Promoters 18
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 45 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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