Inspire Medical Systems

inspiresleep.com · Golden Valley, United States of America

Inspire Medical Systems develops and commercializes an implantable neurostimulation system that treats obstructive sleep apnea by stimulating the hypoglossal nerve to maintain airway patency during sleep, providing an alternative to CPAP therapy. The company sells its FDA-approved Inspire therapy primarily through hospitals and sleep centers, generating revenue from device sales and related services. It serves adult patients with moderate to severe obstructive sleep apnea, as well as the physicians and healthcare systems that treat them.

Revenue
$789.0M
Employees
950
Founded
2007
Headquarters
Golden Valley, United States of America

What 8 Arbolus experts think of Inspire Medical Systems

NPS is consistently high across users and influencers, with scores of 8, 9, and 10 among long-standing users and system influencers. Majority of experts are engaged in implementations exceeding one year, contributing to strong reported satisfaction. Renewal intent is confirmed only for influencers, both expressing intent to continue. Pilot users and those with short-term experience provide moderate NPS (scores of 6–7) and uncertain renewal, reflecting a wait-and-see approach during the early adoption stage.Overall Customer Sentiment: Positive

Who reviewed Inspire Medical Systems

Total customers 8 8 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 75% (6)
  • Manager 25% (2)
Founder C-Suite NPS 9
Healthcare Generalist C-Suite NPS 6
Operations Partner Manager NPS 7

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Sentiment

37 Net Promoter Score, from 8 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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