Integrated DNA Technologies
Integrated DNA Technologies (IDT) is a biotechnology company that designs and manufactures custom nucleic acid products, including DNA and RNA oligonucleotides, CRISPR genome editing tools, next-generation sequencing adapters, and qPCR assays for research, diagnostics, and applied markets. It serves academic and government labs, biotech and pharmaceutical companies, and clinical and industrial customers through an online ordering platform and direct sales. Revenue is generated by the sale of custom-manufactured oligos, kits, reagents, and related services worldwide.
- Revenue
- $550.0M
- Employees
- 1,800
- Founded
- 1987
- Headquarters
- Coralville, United States of America
What 6 Arbolus experts think of Integrated DNA Technologies
NPS scores range from 6 to 10, with 50% of experts giving 9 or above. High spenders and >1 year users display clearer positive sentiment. Renewal intent is strong among high spenders while some Influencers express uncertainty. The majority are in advanced usage stages except one in pilot. Key positive themes are reliability and sustained user satisfaction. Overall Customer Sentiment: Positive
Who reviewed Integrated DNA Technologies
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 1
- Detractors 2
Cumulative NPS by month
+1 over 3 months- Feb 7
- May 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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