Johnson and Johnson
Kenvue, formerly Johnson & Johnson’s consumer health business, is a global consumer health company that develops, manufactures, and markets over-the-counter medicines, personal care, and wellness products under brands such as Tylenol, Listerine, Neutrogena, and Johnson’s. It sells primarily through retail, pharmacy, and e-commerce channels to consumers worldwide. The business generates revenue from the sale of branded consumer health products across self-care, skin health and beauty, and essential health categories.
- Revenue
- $15.0B
- Employees
- 22,000
- Founded
- 2023
- Headquarters
- United States of America
What 26 Arbolus experts think of Johnson and Johnson
NPS scores are predominantly in the 8–10 range, accounting for over 60% of responses, indicating strong promoter sentiment. Renewal intent is positive, with all disclosed high spenders indicating intent to renew, though a subset of Users and pilot-stage customers are uncertain. Stickiness is high, with the majority of customers having implemented Johnson & Johnson solutions for over one year. Key themes include high satisfaction in longer-term deployments and strong brand trust.Overall Customer Sentiment: Positive
Who reviewed Johnson and Johnson
- C-Suite 54% (14)
- Director 21% (5)
- Manager 25% (7)
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Sentiment
19 Net Promoter Score, from 26 scored reviews- Promoters 9
- Passives 13
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Mar 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 9 answers
- 50% 2 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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